Terms of Service

These terms of service (the “Terms”) govern access to and use of the NUSA service (the “Service”), published by Benjamin Tournois (entrepreneur individuel) (the “Publisher”), as well as any sale of a subscription or physical product made through the Site.

The Service is strictly reserved for business customers (restaurant and hotel owners, and more generally any person acting for purposes relating to their commercial, industrial, craft or independent professional activity). By creating an account, the customer (the “Client”) declares that they are acting in a professional capacity. The provisions of the French consumer code, including the right of withdrawal, do not apply.

Creating an account constitutes full and unreserved acceptance of these Terms.

The Service allows Clients to create, translate, customise and publish digital menus accessible through a public link and a QR code, and to order printed physical supports (the “Shop”).

Some features rely on artificial-intelligence processing (menu import and translation) provided “as is”; their output must be reviewed by the Client before publication. The Publisher does not warrant the accuracy of generated content (in particular allergen information, which the Client must verify under their sole responsibility). The Publisher may evolve the Service at any time without substantially degrading paid features.

The designs offered (layouts, styles, colours, display components) are provided and hosted by the Publisher, who may fix, improve, evolve or replace them at any time. Such changes may alter the appearance of an already-published menu, without prior notice and without any action by the Client. The Client's content (text, prices, photos, menu structure) is preserved; only its visual presentation may change. The Publisher takes care not to substantially degrade readability or paid features.

The Client provides accurate information and keeps it up to date. Credentials are personal; the Client is responsible for any activity carried out from their account and shall inform the Publisher without delay of any unauthorised use.

Prices are displayed in euros and exclusive of tax — VAT not applicable, article 293 B of the French General Tax Code (CGI). The subscription is entered into for the period indicated at sign-up (monthly or yearly) and renews automatically for an identical period. The free trial, where offered, is limited to one per Client.

The Publisher may change its prices; any increase is notified at least 30 days before it applies and only takes effect at the next renewal period — the Client may cancel before that date. Should the Publisher lose the benefit of the French VAT exemption scheme, VAT would be added to the tax-exclusive prices at the applicable rate, without this constituting a price increase.

Payments are processed by Stripe. If a subscription payment fails, the Client has a 7-day grace period during which their menus remain published; failing regularisation, publication is suspended until payment, without prejudice to termination as provided in the “Term and termination” section.

Products (printed QR supports) are made to order by a third-party manufacturer and shipped to the address provided by the Client, who is solely responsible for its accuracy. Shipping costs and delivery zones are shown before payment; delivery times are indicative.

As customised products (bearing the Client's own QR code and personalisation), they are neither returned nor exchanged, except in case of non-conformity or hidden defect. The Client inspects the products upon receipt and reports any defect within 14 days to hello@nusa.menu; in the event of a proven defect, the Publisher replaces the product or refunds it.

Products travel at the Publisher's risk until they are handed over to the Client: in the event of loss or damage during shipping, the Client reports it to hello@nusa.menu within 14 days of the expected delivery date; after verification with the carrier, the Publisher re-ships the order or refunds it. No parcel is deemed delivered on the basis of carrier tracking alone if the Client disputes having received it.

The Client warrants that they hold the rights to the content they publish (texts, photos, logos) and that such content does not breach any regulation (in particular allergen and price information, which falls under their sole responsibility as an operator). The Client shall refrain from any fraudulent or unlawful use, or use likely to harm the Service.

The Client may cancel their subscription at any time from their account area; cancellation takes effect at the end of the current period, with no pro-rata refund. The Publisher may terminate or suspend the account in the event of a serious breach of these Terms by the Client, after formal notice remaining without effect for 15 days (immediately in the event of fraudulent or unlawful use). At the end of the contract, public menus are unpublished.

During the contract and for up to 30 days after its end, the Client may request from hello@nusa.menu a copy of their menu data in a structured, commonly used format. The Client may delete their account from their account area; data is then deleted, with the exception of accounting records (invoices, anonymised orders) kept for the legally required periods.

Each party processes personal data in accordance with the GDPR. For Client account data, the Publisher acts as data controller (see the privacy policy). To the extent the Client publishes third-party personal data through the Service, the Publisher acts as a processor within the meaning of article 28 GDPR: it processes such data only to provide the Service, on the Client's instructions, implements appropriate security measures, uses the sub-processors listed in the privacy policy (the Client accepts this list; any change is notified to them), and deletes such data at the end of the contract under the conditions of the “Data reversibility and deletion” section.

The Service, its structure and its designs remain the exclusive property of the Publisher; the Client is granted a non-exclusive, non-transferable right of use for the duration of the contract. The Client remains the owner of their content and grants the Publisher a non-exclusive, worldwide, royalty-free licence limited to hosting, displaying, translating and distributing that content for the sole purpose of providing the Service. The right of use applies to the designs in their version in force at any given time; it grants the Client no right to the preservation of any earlier version of a design.

The Publisher provides the Service with due care, under a best-efforts obligation, without any guarantee of uninterrupted availability (maintenance, outages, third-party dependencies). The Publisher's liability is limited to direct, proven damages and capped at the total amount paid by the Client over the last 12 months. The Publisher shall not be liable for indirect damages (loss of revenue, of customers, of reputation). Nothing excludes liability that cannot legally be excluded.

Neither party shall be liable for a failure caused by a force majeure event within the meaning of article 1218 of the French civil code.

The Publisher may amend these Terms. Clients are informed at least 30 days before substantial changes take effect; continued use of the Service constitutes acceptance. The applicable version is the one published on the Site.

When the Client enables the online reservation module, the Publisher processes, on behalf of the Client and under documented instructions, personal data of guests submitted through the public form.

Purpose and duration: managing reservation requests; for the subscription term and retention of reservation data for up to 12 months after the booking date.

Nature and purpose of processing: collection, storage, email notifications, reminders and scheduled purge; no resale or profiling.

Categories of data subjects and data: guests; identity, contact details, preferences (notes), technical timestamps (anti-abuse IP, 30 days).

The Client is the data controller; the Publisher is the processor. The Publisher ensures confidentiality, security (restricted access, encryption in transit), and acts only on the Client's instructions (module settings, request handling).

Sub-processors: Google Firebase (database hosting), Resend (email delivery), IONOS (application hosting). List available on request.

The Publisher assists the Client with data subject requests within reasonable limits, notifies breaches within 72 hours, and deletes or returns data at contract end. The Client may audit compliance upon written request.

These Terms are governed by French law, including for Clients established abroad. The parties shall seek an amicable solution before any legal action. Failing that, exclusive jurisdiction is granted to the courts of Grasse, notwithstanding multiple defendants or third-party proceedings.

If any provision of these Terms is held invalid, the others remain in force. Failure to enforce a breach does not constitute a waiver. These Terms are drafted in French; in the event of a discrepancy with a translation, the French version prevails.